What the French Can Teach Us About Customer Service

December 13th, 2013

The French? Really? On the surface, French customer service seems like an oxymoronic concept. Every culture has its code for unlocking customer service. If you use the code, you get better treatment. In the U.S. as you walk the aisles of a grocery store looking for Grey Poupon, what do you say to the clerk in the aisle if you need help? You say “Pardon me” (if you’re in the commercial), or “Excuse me Read More...